Reports

• Customer Activity - Previous Months Usage
  This report provides a detailed breakdown of customer activity across the previous two months, including Appointment Check Outs (ACO) and Membership Check Ins (MCI). It focuses on tenant-level data, displaying the allocated number of appointments and the actual number of check-outs and membership check-ins for previous two months. The report allows teams to analyze how appointments and memberships were utilized, compare trends across these months, and evaluate resource allocation versus actual usage.
  344
• Customer Usage Statistics – Current Month (All Tenants)
  This report includes subscription module usage for the current month only. Clicking on a tenant name will open two reports: Past Months' Payments and Appointments.
  361
• Email Utilization Summary (Internal)
  This report provides a summary of email usage activity for all active tenants within the selected date range, focusing on subscription-based communication
  171
• KIOSK Checkin (Internal)
  Generates a summary report of pet check-ins that occurred through the KIOSK system within a specified date range for either a specific tenant or all active tenants.
  
  174
• LoyalVoice Utilization
  428
• Overall Metrics - RunLoyal
  This report provides a quick overview of key business metrics, including where appointments are being created from (such as iOS, Android, or staff platforms), total counts of pet owners, pets, app downloads, and appointments, as well as how customers are paying—whether through in-person card payments or online methods. It also highlights which platforms are being used for online payments, helping you understand overall usage and engagement trends.
  282
• SMS Utilization Report - Internal
  This report shows how many SMS messages were successfully sent or failed for each phone number used by your business during a selected date range.
  165
• Staff App + Groomer - Utilization - Internal
  This report shows how many active staff members at each location (tenant) had access to the staff mobile app during a selected date range. It includes only those staff members who were eligible for app access (not disabled or test accounts) and were onboarded before the selected month.
  408
• Staff App Utilization - Internal
  This report shows how many active staff members at each location (tenant) had access to the staff mobile app during a selected date range. It includes only those staff members who were eligible for app access (not disabled or test accounts) and were onboarded before the selected month.
  166
• Storage Usage
  419